FAQ (Frequently Asked Questions)
Frequently Asked Questions
Everything you need to know about our art and process.
Our Artwork & Authenticity
Is any of your artwork AI-generated?
Absolutely not. We stand firmly for human-made authenticity. Every photograph was captured in the wild, and every original oil and watercolor painting was created by hand. We believe in real nature and authentic art.
What subjects do you feature?
Our collections focus heavily on the outdoors. You will find distinct categories for wildlife (birds, small animals, deer, frogs, and flying bugs) as well as sweeping landscape elements (clouds, mountains, snow, and grass).
Materials & Framing
What is the difference between your print materials?
We offer professional reproductions in three main formats: Premium Paper (printed on matted Hahnemühle fine art paper for rich texture), Canvas Floater in Frame (satin canvas with a 0.25" float gap inside a wood frame), and frameless Canvas Gallery Wraps.
What frame options do you provide?
Depending on the artwork and material, we offer premium framing in Natural Wood, Black Wood, Whitewash Wood, White Wood, and Gold & Black Wood.
Shipping & Customer Support
How can I contact you if I have an issue?
We are here to help! Our online store is open 24/7. For live support, you can reach us Monday–Friday from 6:00 PM – 9:00 PM (ET) and Saturday–Sunday from 11:00 AM – 4:00 PM (ET) by calling (833) 536-7427 or emailing shop@berlinmountainstudio.com.